$42 Groupon comprised of -
60-min full body massage (choose 1):
- Fusion massage
- Ginger massage
- Red wine massage
- Swedish massage
60-min premium facial (choose 1):
- Micro dermabrasion facial
- Vita Glow facial
- Bi Polar facial
15-min bird’s nest eye mask application
15-min royal steam bath or hot blanket treatment
I redeemed my Groupon yesterday, the massage and facial were most basic and nothing to shout about but what was abhorrent was when I checked back to the Groupon deal site only to realise that I've been short-changed! The consultant and beautician did not redeem the 15-min bird’s nest eye mask application and 15-min royal steam bath or hot blanket treatment for me.
As a customer I felt short-changed because I did not get to enjoy what I paid for. This is certainly not acceptable behaviour of a reputable beauty saloon and I have reached out to Groupon, let's see what they have to say.
Showing posts with label Tampines. Show all posts
Showing posts with label Tampines. Show all posts
Sunday, 10 May 2015
Tuesday, 10 March 2015
Review of bikini line IPL at BioSkin, Tampines
Groupon deal - For $88, you get 12 Bikini IPL Hair Removal Sessions (worth $3852).
Q : Did 12 sessions produce a permanent result?
A : No. After 12 sessions I still have very normal hair growth on the targeted area.
Q : How was the overall experience at BioSkin?
A : Mediocre.
Inconsistencies with difference therapists - each time I visit, there is bound to be a different therapist attending to me. Though a therapist have mentioned before that each and every personnel is well-trained in the various services BioSkin offers. I did not experience that at all because for the 12 treatment sessions, every therapist administered (1) varying number of shots and (2) not hitting the same exact bikini line targeted area I signed up for. I did feel short-changed for that. Even when it came down to instructions for undressing, there was one treatment session where the therapist requested I removed my top (I was dressed in shorts and a t-shirt) too just so that hair will not get onto my clothes. I was simply bewildered.
No hard-selling - this came across as a pleasant surprise because after the nasty experience at Jean Yip the last time round, I had a deep-seeded belief that these big enterprises will want to cross-sell customers different services available at their saloon. However at BioSkin, you can feel rest assured that you will walk in for your treatment and not have to listen to any hard-selling by their therapist.
Ease of booking appointments - as I stay near the beauty salon, I usually picked weekend appointments as early as 9am in the morning so that I could continue the rest of my day with no disruptions. I usually book the next month's appointment on that month's appointment day. A couple of times I did have to reschedule and it was really a pain because the salon is almost always fully booked.
IPL experience - it is painful but tolerable, according to my underarm therapist at another salon, this could be due to BioSkin employing an older generation IPL machine which produces a distinct "piak" sound each time a pulse is administered. Furthermore, at body parts where there is so much nerve endings, sensations are naturally heightened.
Q : Did 12 sessions produce a permanent result?
A : No. After 12 sessions I still have very normal hair growth on the targeted area.
Q : How was the overall experience at BioSkin?
A : Mediocre.
Inconsistencies with difference therapists - each time I visit, there is bound to be a different therapist attending to me. Though a therapist have mentioned before that each and every personnel is well-trained in the various services BioSkin offers. I did not experience that at all because for the 12 treatment sessions, every therapist administered (1) varying number of shots and (2) not hitting the same exact bikini line targeted area I signed up for. I did feel short-changed for that. Even when it came down to instructions for undressing, there was one treatment session where the therapist requested I removed my top (I was dressed in shorts and a t-shirt) too just so that hair will not get onto my clothes. I was simply bewildered.
No hard-selling - this came across as a pleasant surprise because after the nasty experience at Jean Yip the last time round, I had a deep-seeded belief that these big enterprises will want to cross-sell customers different services available at their saloon. However at BioSkin, you can feel rest assured that you will walk in for your treatment and not have to listen to any hard-selling by their therapist.
Ease of booking appointments - as I stay near the beauty salon, I usually picked weekend appointments as early as 9am in the morning so that I could continue the rest of my day with no disruptions. I usually book the next month's appointment on that month's appointment day. A couple of times I did have to reschedule and it was really a pain because the salon is almost always fully booked.
IPL experience - it is painful but tolerable, according to my underarm therapist at another salon, this could be due to BioSkin employing an older generation IPL machine which produces a distinct "piak" sound each time a pulse is administered. Furthermore, at body parts where there is so much nerve endings, sensations are naturally heightened.
Saturday, 31 May 2014
Review for Beauty Veranda (2 Hour Spa Indulgence)
If you know me, I am quite the Groupon auntie (or maybe with age, I just pay more attention to the value I get for every buck I spend). I buy such deals very frequently. Food, nails, Brazilian waxing, IPL, massage, facial, these deals are commonly what I would purchase. Typically after a massage session, it is normal to feel like you just stepped out of a frying pan because of the massage oil, and not to mention a facial would generally mean that you leave the saloon looking like a red puffer fish with all that facial extraction. Hence it made sense, at least to me, to dash home after any massage or facial.
So I made the decision to buy this Groupon because the location was convenient for me. The $42 deal included:
60 min Bamboo Full Body Massage
60 min Jyunka Peel Facial Treatment with Premium Mask M+ Instant Lifting & Radiance by Jyunka
Choice of Aromatherapy Back Scrub, Back Mask, or Tummy Detox Treatment
When I called to make the appointment, I was pleasantly surprised to be able to book my massage on the immediate weekend. Usually for saloons that run these sort of promotions, they will tell you "oh weekends fully booked because many people redeeming their coupons." Upon further checking I realise this Groupon deal was only purchased by 16 customers, that explains why I was able to get my appointment so easily!
This was my virgin experience with bamboo massage & it definitely hurts but tolerable. Right after the massage session I decided that I still prefer good ol' human hands kneading my aching muscles over a bamboo stick. Halfway through the massage, the therapist asked if I would want to proceed with a back scrub or back mask. No mention of tummy detox surprisingly but I didn't kick a fuss over it & opted for back scrub.
After the massage, I was lying on the bed comfortably waiting for the facial to start, the therapist suddenly barged in to say that I needed to switch rooms as another customer was going to use the room (!!!). A male customer was waiting outside. Wow thank you lor... I wrapped myself up hastily using their towel & exited the room.
At the very beginning when I was registering, the sales staff had informed me that this facial was not a full facial (i.e. no scrub, no steam, no extraction) as this facial session was only meant to let customers experience & witness the effects of their facial products. Beauty Veranda uses Jyunka brand of products which comes from France & I could really see the effects on my skin W.O.W.! Most noticeably was the uplighting effect on my cheeks.
Without hesitation, I signed up for a 6 session package at $68 per session, not too pricey I thought. Each facial session comprises of cleanse, extract, massage & mask.
Just when I was into my 2nd session of the package, the consultant started selling packages to me again (please, my existing package is barely utilized). To which I nicely rejected. Finally, at my 2nd last session, the consultant promoted another package to me, 10 sessions for $888. What an auspicious number but too big a hole for my wallet, hence I rejected. Besides, my skin condition is not in such dire state to warrant a $88 per session facial. What a pity though because I really enjoyed the facial sessions there.
So I made the decision to buy this Groupon because the location was convenient for me. The $42 deal included:
60 min Bamboo Full Body Massage
60 min Jyunka Peel Facial Treatment with Premium Mask M+ Instant Lifting & Radiance by Jyunka
Choice of Aromatherapy Back Scrub, Back Mask, or Tummy Detox Treatment
When I called to make the appointment, I was pleasantly surprised to be able to book my massage on the immediate weekend. Usually for saloons that run these sort of promotions, they will tell you "oh weekends fully booked because many people redeeming their coupons." Upon further checking I realise this Groupon deal was only purchased by 16 customers, that explains why I was able to get my appointment so easily!
This was my virgin experience with bamboo massage & it definitely hurts but tolerable. Right after the massage session I decided that I still prefer good ol' human hands kneading my aching muscles over a bamboo stick. Halfway through the massage, the therapist asked if I would want to proceed with a back scrub or back mask. No mention of tummy detox surprisingly but I didn't kick a fuss over it & opted for back scrub.
After the massage, I was lying on the bed comfortably waiting for the facial to start, the therapist suddenly barged in to say that I needed to switch rooms as another customer was going to use the room (!!!). A male customer was waiting outside. Wow thank you lor... I wrapped myself up hastily using their towel & exited the room.
At the very beginning when I was registering, the sales staff had informed me that this facial was not a full facial (i.e. no scrub, no steam, no extraction) as this facial session was only meant to let customers experience & witness the effects of their facial products. Beauty Veranda uses Jyunka brand of products which comes from France & I could really see the effects on my skin W.O.W.! Most noticeably was the uplighting effect on my cheeks.
Without hesitation, I signed up for a 6 session package at $68 per session, not too pricey I thought. Each facial session comprises of cleanse, extract, massage & mask.
Just when I was into my 2nd session of the package, the consultant started selling packages to me again (please, my existing package is barely utilized). To which I nicely rejected. Finally, at my 2nd last session, the consultant promoted another package to me, 10 sessions for $888. What an auspicious number but too big a hole for my wallet, hence I rejected. Besides, my skin condition is not in such dire state to warrant a $88 per session facial. What a pity though because I really enjoyed the facial sessions there.
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